1. Purchases and payment information
We provide advertising, growth, campaign management, creative, consulting, and related services. The scope, fees, billing schedule, advertising budget, and any platform-specific charges for your engagement will be shown in an order form, proposal, invoice, statement of work, or other written agreement accepted by both parties (an “Order”).
When you make a payment, we or our payment providers may request information such as your legal name, business details, billing address, tax information, bank account details, or payment-card information. You represent that you are authorized to use the payment method and authorize the processing of applicable fees, taxes, and approved advertising funds.
An Order is binding when TINOS confirms it in writing or begins providing the requested services. Payments and prepaid balances may not be transferred between customers.
2. Pricing, fees, and taxes
Prices, management fees, commissions, minimum commitments, and advertising budgets are set out in the applicable Order. Unless the Order states otherwise, payments are due in advance and exclude taxes, bank charges, currency-conversion costs, and third-party platform fees.
You are responsible for taxes and charges imposed on your purchase, other than taxes based on TINOS’s net income. We may deduct amounts you owe from any balance or refund otherwise payable to you, to the extent permitted by law.
If an amount becomes overdue, we may pause services, campaigns, or access until the account is brought current. Any late charge will be the lower of the amount stated in the Order or the maximum permitted by law.
3. Payment disputes and chargebacks
If you believe a charge is incorrect, contact us at hello@tinos.digital before initiating a chargeback. We will review the charge and supporting records in good faith.
We may decline, cancel, or delay a transaction when a payment is refused, unauthorized, suspected to be fraudulent, subject to sanctions or compliance concerns, or requires further verification. If a cancelled transaction was successfully collected, we will return the eligible amount to the verified payment source, subject to this Policy.
4. Payment methods
Available payment methods are those displayed on an invoice, checkout page, or confirmed by TINOS in writing. They may include bank transfer, credit or debit card, and supported third-party payment services.
Your payment provider’s terms, fees, exchange rates, holds, and processing times also apply. TINOS is not responsible for delays or reversals caused by your bank or payment provider. We may add, restrict, or withdraw a payment method where reasonably necessary.
5. Recurring services and cancellation
If an Order includes a recurring subscription or retainer, it renews for the period stated in that Order unless either party gives notice in accordance with the agreed cancellation terms. Usage-based or advertising-management fees may continue to accrue while campaigns remain active.
Cancellation stops future renewals after it becomes effective. It does not reverse fees, committed advertising spend, completed work, or costs already incurred during the current billing period.
6. Prepaid advertising balance and refunds
6.1 Prepaid balance
Funds credited to your account for advertising or related services are a prepayment (“Balance”). A Balance is non-transferable, does not earn interest, and is not a deposit account or stored-value product.
6.2 Refund requests
You may request a refund of an unused and eligible Balance by emailing hello@tinos.digital. A request is complete only after we receive the information reasonably needed to verify your identity, authority, payment source, and account activity.
6.3 Net refundable amount
The refundable amount is the verified unused Balance remaining after deducting:
- advertising spend already delivered, committed, pending, or later reconciled by an advertising platform;
- management, commission, platform, creative, and service fees accrued under the applicable Order;
- taxes, payment-provider fees, currency-conversion costs, and non-recoverable third-party charges; and
- chargebacks, reversals, credits, or other amounts owed by you.
6.4 Non-refundable amounts
Completed services, used or committed advertising funds, earned fees, taxes already remitted, and non-recoverable third-party charges are non-refundable, except where applicable law requires otherwise.
6.5 Review and processing
Refunds require account reconciliation with relevant platforms and providers. We will process an approved refund within a commercially reasonable period after reconciliation. Platform reporting delays, payment reviews, regulatory checks, or unresolved campaign activity may extend this period.
6.6 Refund method and currency
Approved refunds are normally returned to the verified original payment source and in the original payment currency. Bank and currency-conversion charges may reduce the amount received.
6.7 Holds and set-off
We may withhold, defer, offset, or refuse a refund where reasonably necessary to investigate fraud, sanctions, chargebacks, payment-source ownership, legal requirements, unresolved platform costs, or other amounts due.
7. Pricing changes
We may change prices for future Orders or renewal periods by providing reasonable notice. Changes do not alter fees already accepted for a current fixed term unless the Order permits an adjustment, a third-party platform changes a pass-through cost, or applicable law requires it.
8. No reliance on future features
Your purchase is based on services available and described at the time of the Order, not on any future feature, integration, result, or public statement about possible development.
9. Contact
Questions or refund requests may be sent to hello@tinos.digital or mailed to Tinos Digital, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States.