1. Who we are
Tinos Digital, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States, is responsible for the personal information described in this Notice. You can contact us at hello@tinos.digital.
When we process personal information solely on a customer’s documented instructions while providing services, that customer is responsible for its own privacy practices and TINOS acts as a service provider or processor.
2. Information we collect
Depending on how you interact with us, we may collect:
- contact and business information, including name, company, role, email, telephone number, and billing address;
- account and authentication information, permissions, and communication preferences;
- transaction information, including invoices, payment status, tax details, and limited payment information supplied by payment providers;
- service and campaign information, including advertising accounts, budgets, creative materials, audience instructions, performance data, and support requests;
- website and device information, including IP address, browser, device type, operating system, referring pages, pages viewed, and approximate location inferred from IP; and
- communications, feedback, meeting notes, and other information you choose to provide.
Please do not provide sensitive personal information unless we specifically request it and have agreed on appropriate safeguards.
3. How we collect information
We collect information directly from you, from your organization and authorized users, automatically through our website and services, and from service providers or advertising platforms you connect or authorize. We may also receive business contact information from public sources and professional referrals.
4. How we use information
We use personal information to:
- provide, operate, secure, support, and improve our services;
- set up and manage customer relationships, campaigns, access, billing, and payments;
- communicate about requests, services, security, policies, and account activity;
- analyze performance, troubleshoot issues, prevent fraud, and enforce agreements;
- meet legal, tax, accounting, sanctions, and regulatory obligations; and
- send relevant business communications where permitted, with an option to opt out.
5. Legal bases and permissions
Where applicable law requires a legal basis, we process information as needed to perform a contract, take steps at your request, comply with law, pursue legitimate business interests that are not overridden by your rights, or based on consent. You may withdraw consent at any time, without affecting processing already completed.
6. How we share information
We may share information with:
- authorized TINOS personnel and contractors who need it to perform their work;
- hosting, analytics, communications, security, billing, payment, professional, and other service providers acting for us;
- advertising platforms and technology providers you ask us to use;
- professional advisers, auditors, insurers, banks, and transaction counterparties;
- courts, regulators, law enforcement, or other parties where required by law or necessary to protect rights and safety; and
- a successor in connection with a merger, financing, acquisition, reorganization, or sale of assets.
We do not disclose personal information to third parties for their own unrelated purposes without an appropriate legal basis.
7. International transfers
TINOS and the providers or advertising platforms used for an engagement may process information in countries other than where you live. Privacy laws in those countries may differ. Where required, we use contractual or other lawful safeguards for international transfers.
8. Cookies and similar technologies
Our website may use necessary cookies and similar technologies to operate, remember settings, protect forms, understand site use, and measure performance. Providers we use may set their own technologies subject to their privacy terms.
You can control cookies through your browser. Blocking some technologies may affect website functionality. Where required, we will request consent before using non-essential cookies.
9. Advertising and customer data
We do not use personal information submitted by a customer for advertising campaigns for our own independent advertising purposes. Customers are responsible for having the rights, notices, and permissions needed to provide campaign, audience, analytics, or end-user data to TINOS and connected platforms.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your own credentials and promptly reporting suspected misuse.
11. Retention
We retain personal information only for as long as reasonably necessary for the purposes described here, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary by information type, relationship, and applicable requirements. We then delete, anonymize, or securely isolate the information as appropriate.
12. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or information about our processing; to object to certain processing; to withdraw consent; or to appeal a decision. You may also have the right not to receive discriminatory treatment for exercising a privacy right.
To submit a request, email hello@tinos.digital. We may need to verify your identity and authority before acting. If information is controlled by one of our customers, we may direct your request to that customer. You may use an authorized agent where permitted by law.
13. Marketing choices
You can opt out of marketing emails by using the unsubscribe link or contacting us. We may still send non-promotional messages about active services, transactions, security, or legal matters.
14. Children’s information
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children through this website. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.
15. Third-party services
Our website and services may link to or integrate with third-party websites and platforms. Their privacy practices are governed by their own notices. We encourage you to review them before providing information.
16. Changes to this Notice
We may update this Notice to reflect changes in our services, practices, or legal obligations. We will post the updated version with a revised date and provide additional notice when required.
17. Contact us
For privacy questions or requests, email hello@tinos.digital or write to Tinos Digital, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States.